The ride share company admitted engaging in misleading or deceptive conduct after an investigation by the competition watchdog.
Uber faces a $26m fine after the ride share company admitted engaging in misleading or deceptive conduct over its cancellation fee warnings and taxi fare estimates.
Under Uber’s policies, people have five minutes from the time a driver has accepted a ride to cancel it without incurring a fee. However, between December 2017 and September 2021, the ride share app warned users who went to cancel a ride that they “may be charged a small fee since your driver is already on their way” even within the five-minute window.
The message was shown for people booking UberX, Uber Premier and Uber Comfort rides.
The Australian Competition and Consumer Commission (ACCC) said more than 2 million Australians were shown this misleading warning. Uber has since admitted its mistake and fixed the message.
“Uber admits it misled Australian users for a number of years, and may have caused some of them to decide not to cancel their ride after receiving the cancellation warning, even though they were entitled to cancel free of charge under Uber’s own policy,” the ACCC chair Gina Cass-Gottlieb said.
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Uber stupidity is they want to name the locations to their own names! Airport areas are belong to Airport not owned by Uber, does Uber pay rent!? No, I hope people understand to not help the mafias, go for small business, ride with chauffeur services for your and business'.